Refund and Return Policy

We are committed to ensuring the satisfaction of our clients and maintaining the highest standards of professionalism in all our freelance services. If you are not entirely satisfied with the work delivered, we offer a comprehensive return policy outlined as follows:

1. Refund Eligibility:
   • Refunds will be considered under the following circumstances:
     • The delivered work does not meet the agreed-upon requirements as specified in the initial project brief.
     • The delivered work contains significant errors or deviations from the agreed-upon scope.
   • Refunds will not be granted for subjective reasons, such as changes in personal preferences or opinions.
2. Notification of Discrepancy:
   • Clients must notify us of any discrepancies or issues with the delivered work within 7 days of receipt.
   • Notification must be provided in writing, detailing the specific concerns and desired resolution.
3. Resolution Process:
   • Upon receipt of the notification, we will review the concerns raised and evaluate the delivered work against the project brief.
   • If the issues are found to be valid and within the scope of our responsibilities, we will offer to revise the work or provide a refund, as deemed appropriate.
   • Revisions will be conducted promptly and free of charge, to address the client’s concerns and ensure satisfaction.
4. Refund Process:
   • If a refund is determined to be necessary, it will be processed within 7 days of the agreement between Down Town Computers Tech Limited and the client.
   • Refunds will be issued using the same payment method originally used for the transaction unless otherwise agreed upon.
5. Client Obligations:
   • Clients are responsible for providing clear and comprehensive project briefs, including all relevant requirements and expectations.
   • Clients must review the delivered work promptly upon receipt and communicate any concerns or issues within the specified timeframe.
   • Clients must adhere to the agreed-upon payment terms and conditions outlined in our invoicing and payment policies.
6. Exceptions:
   • This return policy may be subject to exceptions or modifications in specific cases, as mutually agreed upon between Down Town Computers Tech Limited and the client.
7. Contact Information:
   • For any questions, concerns, or requests related to our return policy, please contact us at support@downtowncomputers.com.

By engaging our freelance services, clients acknowledge and agree to abide by the terms and conditions outlined in this return policy. We strive to provide exceptional service and value our clients’ satisfaction above all else.

Down Town Computers Tech Limited reserves the right to amend or update this return policy at any time without prior notice. Any changes will be communicated to clients via our website or direct communication channels.

Thank you for choosing Down Town Computers Tech Limited for your content creation needs. We look forward to serving you with excellence and professionalism.